Shipping policy

Last updated: 15/07/2025

We aim to get your order to you as quickly and smoothly as possible. This policy explains how we process, dispatch and deliver orders from 3D Fidglets.

Nothing in this policy affects your statutory rights.

1. PROCESSING TIME

Our standard processing time is 3–5 working days.

We often dispatch sooner, and in many cases within 48 hours, but this is not guaranteed — especially during busy periods. Processing time does not include weekends or bank holidays.

If we anticipate a delay, we will contact you.

2. DELIVERY OPTIONS (UK ONLY)

You can select from the delivery options shown at checkout:

📍 Local Delivery

Estimated 1–2 working days.
This option is only available to eligible postcodes and will appear automatically if applicable.

🚚 Standard Delivery

Estimated 2–3 working days after dispatch.

⚡ Express Delivery

Estimated 1–2 working days after dispatch.

Delivery timeframes are estimates provided by the courier and are not guaranteed.

3. COURIERS WE USE

Orders may be shipped using:

• Evri
• Royal Mail

We may choose the courier based on:

• Service availability
• Speed
• Parcel size/weight
• Destination postcode

This means we may use either service, even if a preferred carrier is listed at checkout.

All deliveries are subject to the courier’s terms and conditions.

Evri T&Cs: https://www.evri.com/terms-and-conditions

Royal Mail T&Cs: https://www.royalmail.com/terms-and-conditions

4. TRACKING

Most orders are sent with tracking.
Tracking details will be provided once your order is dispatched.

Some low-value or small items may be sent with untracked Royal Mail services where appropriate.

5. DELIVERY DELAYS

Once your parcel has been handed to the courier, delivery is outside our control.

We are not responsible for delays caused by:

• Courier backlogs
• Weather events
• Industrial action
• Seasonal demand
• Incorrect addresses

Delivery estimates are not guaranteed and do not qualify for a refund unless the parcel is confirmed lost by the courier.

6. LOST OR MISSING PARCELS

If your parcel appears lost or delayed:

1. Check tracking updates
2. Check safe places/neighbours
3. Contact us at hello@3dfidglets.co.uk

We will raise an enquiry with the courier.
A replacement or refund will only be issued once the courier confirms the parcel is lost or undeliverable, in line with their process.

7. INCORRECT OR INCOMPLETE ADDRESSES

Please ensure your delivery information is accurate at checkout.

We are not responsible for:

• Failed delivery due to incorrect/incomplete addresses
• Parcels returned to sender for this reason

If returned, we can:

• Resend (additional postage may apply), or
• Refund the item cost (excluding shipping)

Shipping costs are non-refundable unless we made an error.

8. NEED IT BY A CERTAIN DATE?

If you need your order urgently or for a specific date, please contact us before ordering. We will do our best to help, but we cannot guarantee delivery dates.

9. INTERNATIONAL SHIPPING

We currently do not offer international delivery.

10. DAMAGED ITEMS

If your order arrives damaged:

📩 Email hello@3dfidglets.co.uk within 48 hours of delivery with:

• Order number
• Photos of the packaging and item

We will resolve this in line with our Returns Policy.

12. CONTACT

For any shipping queries:

📩 hello@3dfidglets.co.uk

We’re here to help!